Ember Black











Ember Black
Size Guide
- Size chart
- Sock size chart
- Perfect fit
- How to measure
AU/NZ/US | EU | UK | FOOT LENGTH (INCH) | FOOT LENGTH (MM) |
---|---|---|---|---|
5 | 35 | 2.5 | 8.7 | 221 |
6 | 36–37 | 3.5 | 9 | 229 |
6.5 | 37 | 4 | 9.2 | 233 |
7 | 37–38 | 4.5 | 9.4 | 238 |
7.5 | 38–39 | 5 | 9.5 | 242 |
8 | 39 | 5.5 | 9.7 | 246 |
8.5 | 39–40 | 6 | 9.9 | 250 |
9 | 40 | 6.5 | 10 | 255 |
9.5 | 41 | 7 | 10.2 | 259 |
10 | 41–42 | 7.5 | 10.4 | 263 |
11 | 42–43 | 8.5 | 10.7 | 272 |
12 | 44 | 9.5 | 11 | 280 |
13 | 45–46 | 10.5 | 11.4 | 288 |
Size | Adult S (S/M) | Adult M (S/M) | Adult L (L/XL) | Adult XL (L/XL) |
---|---|---|---|---|
Ankle/Crew Socks - Women's | 5–9.5 | 5–9.5 | 10–13 | 10–13 |
Ankle/Crew Socks - Men's | 7–8.5 | 7–8.5 | 9–15 | 9–15 |
No Show Socks - Women's | 6–8 | 8.5–9.5 | 10–13 | NA |
A true, tailored fit. Piece together your perfectly tailored fit with our Sole Saver Pack®. The genius components found in your newly purchased shoes (two full-length footbeds, two half-length footbeds and two forefoot cushions to be exact) and complementary bag that come in every box of boots, sneakers and most flats for you to mix‑and‑match according to your needs. We created this pack because no two feet are the same— narrow, wide, bunioned or not—we want to help FRANKIE4 shoes fit every unique foot like a glove.
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![]() NORMAL
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![]() NARROW
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WIDE FIT:If you have bunions, a neuroma, hammer toes or simply just wide feet—you’ll love our half-length footbed. These footbeds free up maximum volume in the front of the shoe. They also feature the same super-soft arch support as our full-length footbeds. Choosing our half-length footbed keeps shoes looking sleek and slimline, while cleverly creating space for feet to breathe.
NORMAL FIT:Foot not wide or narrow but somewhere in between? Try our full-length footbed. Designed with layered contouring to support your arch, cradle your heel, and cushion your forefoot. If they feel snug but not too tight, they’re just right.
NARROW FIT:Narrow feet? We’ve got you cosy and covered. Slip a forefoot cushion under the front of the full-length footbed, towards the front of the shoe to secure a more foot-hugging fit.
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Still unsure about the correct fit? We're here for you.
Reach out to our customer care team 7 days a week via email, social media or check out our FAQ
Specifications
Sole Hero® Footbed. Podiatrist-designed with adjustable heel, arch, and forefoot support.
Triple layer support & cushion system crafted to help prevent and alleviate common foot pain symptoms.
Sole Saver Pack®. Customises your fit to regular, wide, or narrow. Features a full-length footbed, a half-length footbed, and forefoot cushions for tailored comfort.
Heel height: 2.3in
Forefoot cushioning: 0.4in
Goldilocks heel counter. Perfectly balanced for just the right level of support, not too firm, not too flimsy.
Stretch leather upper.
Durable rubber sole for enhanced traction and longevity.
Buy now, pay later options
We offer flexible payment options to make your purchase easier. We accept Visa, Mastercard, Afterpay, Paypal and ZipPay. Simply select your preferred payment method at checkout.
Frequently asked questions
Frequently asked questions
What makes FRANKIE4 so comfortable?
Designed in Australia, every pair of FRANKIE4s features podiatrist-designed support that never compromises on style. Our innovative footbeds are engineered for comfort—whether it’s the Sole Hero® Footbed, which cushions and supports your heel, arch, and forefoot, or the lightweight Luxalite® Footbed, designed to contour to your foot while absorbing shock. Most enclosed styles also include our Sole Saver Pack® to help you customize your fit. Think all-day comfort, made to move with you.
What size should I buy in this style?
Check our Size Guide for tips, or use the True Fit fit finder tool to compare with brands you know. Still unsure? Reach out—we’ll help you find the perfect match.
What if I’m between sizes?
We recommend sizing up. If it’s not quite right, our 30 day instant exchanges* make finding your perfect fit fast and easy. *T&Cs apply.
Does the Ember Black have any special features like arch support, cushioning, or padding?
This style features our Sole Hero® Footbed—podiatrist-designed cushioning and support that cradles your heel, arch, and forefoot. It’s all-day relief that moves with you.
What is your return policy?
Full-priced footwear can be returned within 30 days for a refund, store credit, or exchange, if unworn and in original condition. Customers will receive a free return label for exchanges over $100 or store credit. A $10 return fee applies to all refunds and any exchanges under $100.
Sale items are subject to different return conditions based on discount level, with some considered final sale and not eligible for return, see more information below:
- 0–25% Off: Eligible for return as per our standard policy.
- 30% Off: Not eligible for refund unless faulty. Returnable within 30 days (unworn/as new) for a size exchange (same style/colour, pending stock) or store credit.
- 40–50% Off: Final sale. No returns, exchanges, or store credits for change of mind (including wrong size) unless faulty.
- $50, $60, $99 or $129 Offers: Final sale. No returns, exchanges, or store credits for change of mind (including wrong size) unless faulty.
Please review our full Returns Policy for complete details.
Not Your Standard Shoe: Built-In Features
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