Customer Care


Feel the love

Our customer care team is so much more than just a friendly face, voice on the phone or chat online. They’re a smart, shoe-savvy and super-lovely bunch dedicated to helping you find the perfect fit for your style and feet.

How do they know so much? Every member of our team spends time fitting real customers in our concept stores. Staying up-to-date with training on all the tech in our shoes (there’s a lot in there!), understanding all things feet and learning how our shoes can help you. This means when you pop in-store, call or reach out on live chat, you can feel confident you’re connecting with a real person who has the know-how to assist you.

Your experience is everything to us. That’s why we offer free ground shipping. It’s also why we ask every customer to review our shoes and why we have thousands of buyer reviews averaging a 85.9% 5-star rating.

See you in-store

Whether you’re on the hunt for a new pair of ACTiVE shoes, wanting to see our boots up close, or hoping to learn more about our support system—our in-store team are ready to help you tick the boxes of fit, feel and function. Try on as many shoes as you like and have all your burning questions answered with our (super fun!) one-of-a-kind fitting experience.


We're just a click away

Our customer care team can’t wait to help provide you with a fast and friendly response. Connect with us 7 days a week online via email, live-chat or social media, between 7am-10pm, or by phone between 9am-6pm, PST. Talk soon!

online chat

Your questions, our answers

How much is shipping?

Express Shipping (2-Day) — $250.00 and up — FREE
Express Shipping (2-Day) — $0.00–$249.99 — $20.00
Ground Shipping — $0.00 and up — FREE
Priority Overnight — $0.00 and up — $40.00
Standard Overnight — $0.00 and up — $30.00

What is your returns policy?

We’re happy to offer an online credit note or refund for most footwear purchased at our online store or concept store. Shoes must be in as-new conditions and returns must be made within 45 days of receiving the order.

What is your Sole Saver PackTM?

You can learn all about our Sole Saver PackTM here.

Are your shoes highly-rated by customers?

To date, we’ve received thousands of verified buyer reviews with an average of 85.9% 5-star rating. You can find reviews on all our product pages by scrolling down to see what our customers have had to say. Following a purchase, all customers are invited to review their footwear. How you feel is everything to us and helps fuel future collections!