EXPERIENCE OUR SECOND-TO-NONE SERVICE
Customer Care
EXPERIENCE OUR SECOND-TO-NONE SERVICE
Customer Care
A Team Full Of Knowledge
Our customer care team is so much more than just a friendly face, voice on the phone or chat online. They’re a smart, shoe-savvy and super-lovely bunch dedicated to helping you find the perfect fit for your style and feet.
Connect with us online via email, live-chat or social media, Mon-Fri between 11am – 5pm, PST.
Connect with us via phone Mon-Sat between 10am – 9pm, and Sun between 11am – 7pm, PST.
Feel The Love
Every member of our team spends time fitting real customers in our concept stores. Staying up-to-date with training on all the tech in our shoes (there’s a lot in there!), understanding all things feet and learning how our shoes can help you. This means when you pop in-store, call or reach out on live chat, you can feel confident you’re connecting with a real person who has the know-how to assist you.
Your experience is everything to us. That’s why we offer free ground shipping. It’s also why we ask every customer to review our shoes and why we have thousands of buyer reviews averaging an 86% 5-star rating.