To view our full Terms of Service, click here.

To view our Return Policy, see here. 

Payment methods Shop Pay and Klarna are available only when order value is over $100 (exclusive of shipping).

The products in the Limited Edition collection are produced in limited quantities and will be available only while stock lasts. We will not be restocking these items once they have sold out. The Limited Edition collection consist of the following products: Liberty Black Ltd Edt, Franklin Black Ltd Edt, Marlow Black Ltd Edt. 

Each item in the Limited Edition collection is crafted with unique design elements, materials, or features that distinguish from our regular product line. 

No discounts, promotional offers, or other offers are eligible for redemption towards the purchase of products within the Limited Edition collection. The pricing of these products is fixed and reflects their exclusivity and craftsmanship.

30-day return policy applies. If returning your shoes via post, the shoes and shoebox must be returned in the original external postage box to protect the product in transit. 

No discounts, promotional offers, or other offers are eligible for redemption towards the purchase of Isla. The pricing of these products is fixed and reflects their exclusivity.

Our standard 30-day return policy applies.

THESE TERMS AND CONDITIONS ("Terms") govern participation in the FRANKIE4 Refer a Friend Program ("Program") on us.frankie4.com. By participating, you agree to be bound by these Terms as well as FRANKIE4’s general Terms of Service and Privacy Policy.

1. Program Overview

1.1. The Program is is open to residents of the United States, aged 18 or older at the time of participation.

1.2. Under the Program, any customers (“Referrers”) can share a unique referral link (via our referral platform) to invite new customers (“Recipients”) to shop at us.frankie4.com.

1.3. The Program consists of two promotional periods:

• Launch Offer: From 5:00PM Monday 28 July 2025 (PDT) to 11:59PM Sunday 3 August 2025 (PDT), Recipients will receive a 25% Discount which can be redeemed on their first eligible purchase, and Referrers will receive a $20 Discount following a Successful Referral (as defined in Section 3.2). There will be a 48-hour Honour Period for Recipients to claim the 25% Discount (as defined in Section 5).
• Ongoing Offer: From 12:00AM Monday 4 August 2025 (PDT) until otherwise amended, Recipients will receive a 15% Discount which can be redeemed on their first eligible purchase, and Referrers will receive a $20 Discount following a Successful Referral (as defined in Section 3.2).

2. Eligibility

2.1 The Program is available only to individuals who:

• Are U.S. residents; and
• Are 18 years or older at participation.

2.2 The Program is not open to residents outside the U.S. A separate referral program is available for customers shopping via the Australian store (frankie4.com).

2.3 FRANKIE4 may verify eligibility and disqualify individuals who do not meet these criteria or who violate these Terms.

2.4. Referrers can be a new customer or existing FRANKIE4 customer.

2.5. Recipients must be new customers with no previous purchase history with FRANKIE4.

2.6. Referrals must be made using the official referral system located here, hosted by Okendo and authorised by FRANKIE4. Manual referrals or those conducted outside the designated system are ineligible.

3. Referral Rewards and Redemption

3.1. Recipient Rewards

a) Recipients who are referred during the Launch Period will receive a 25% Discount Code, valid for one use on full-priced footwear only (excludes Isla and Limited Edition collection). This Discount must be claimed and redeemed by 11:59PM Sunday 3 August 2025 (PDT), or within 48 hours of generation if the referral link is accessed during the honour period (see Section 5).

b) Recipients referred after the Launch Period will receive a 15% Discount Code, valid for one use on full-priced footwear only (excludes Isla and Limited Edition collection). This Discount will be valid for 30 days from the date of generation.

c) Discounts are non-transferable, cannot be redeemed for cash, and may not be combined with other offers, promotions, bundles, or discounts unless otherwise stated.

d) Discounts are valid for one use only.

e) Discounts are valid for new customers only, and cannot be redeemed by customers who have placed an order with FRANKIE4 before.

f) Discounts are valid in-store at FRANKIE4 Bellevue Square Concept Store or online at us.frankie4.com.

g) Discounts are valid towards full-priced footwear only (excludes Isla and Limited Edition) and cannot be redeemed towards shoelaces, socks, or gift-cards.

3.2. Referrer Rewards

a) Referrers will receive a $20 Discount only upon completion of a Successful Referral, defined as:

• The Recipient clicks the Referrer’s unique referral link; and
• The Recipient completes a purchase that is attributed to the referral link; and
• FRANKIE4 is able to verify and attribute the referral through its tracking systems.

b) The Discount code will be issued via email and will be valid for 90 days from the date of issue.

c) Discount codes are non-transferable and cannot be redeemed for cash.

d) Discount codes may be used in conjunction with the Professionals Privilege Offer (refer to separate Terms and Conditions for that program), but may not be used in conjunction with any other offer, promotion, or discount.

e) Discount codes are valid for one use only.

f) Discount codes are valid in-store at FRANKIE4 Bellevue Square Concept Store or online at us.frankie4.com.

g) Discount codes are valid towards full-priced footwear only (excludes Isla and Limited Edition) and cannot be redeemed towards shoelaces, socks, or gift-cards.

4. Tracking and Attribution

4.1. FRANKIE4 uses cookies and similar technologies to track referral activity. FRANKIE4 is not liable for untracked referrals due to technical limitations including, but not limited to, cookie blockers, browser settings, or incorrect usage of referral links.

4.2. Referrals must be made by the Referrer directly to the Recipient; use of referral links on coupon sites, deal aggregators, or paid media is strictly prohibited and may result in forfeiture of rewards.

5. Launch Offer Honour Period

5.1. Referral links shared before 11:59PM on Sunday 3 August 2025 (PDT) will remain eligible for the 25% discount if the Recipient:

• Accesses the referral link within 48-hours of the referral link being generated; and
• Redeems the generated discount code within 24 hours of its creation.

5.2. Referrals that do not meet both of the above conditions will automatically default to the ongoing 15% discount structure.

6. Emails & Consent

6.1 By submitting a referral through the FRANKIE4 Refer a Friend Program, Referrers confirm that they have obtained the consent of the Recipient (the referred friend) to provide their contact details to FRANKIE4 for the sole purpose of sending a one-time referral invitation.

6.2 FRANKIE4 will send a single email to the Recipient, informing them of the referral and the available offer. Where provided, the Referrer’s name will be included to identify the origin of the referral. The email will also include a link for the Recipient to access and redeem the referral offer. This one-time message is transactional in nature, and does not add the Recipient to marketing communications unless they actively opt in.

6.3 The Recipient’s contact information will not be used by FRANKIE4 beyond the delivery of the referral invitation, unless the Recipient independently chooses to engage with FRANKIE4 (for example, by clicking the offer link, creating an account, or subscribing to marketing communications).

6.4 Referral communications will comply with the CAN-SPAM Act of 2003. All referral emails will clearly identify FRANKIE4 as the sender, include the physical mailing address of our U.S. office, and contain a working unsubscribe mechanism.

6.5 If a referral is rejected (e.g. Recipient already a customer), FRANKIE4 may send a notification email solely to advise that the referral offer is unavailable. This message does not constitute marketing unless the Recipient opts in. This one-time message is transactional in nature, and does not add the Recipient to marketing communications unless they actively opt in.

6.6 If a Recipient requests or engages for their discount code (e.g. clicks link or signs up), FRANKIE4 may send a follow-up email containing the code. This communication is transactional, not marketing, and does not subscribe them to future marketing unless separate consent is provided.

6.7 FTC Endorsement Guidelines apply: any material connection (i.e. Referrer’s reward incentive) must be disclosed clearly to ensure transparent referrals.

7. Abuse and Fraud Prevention

7.1. FRANKIE4 reserves the right to disqualify any referrals or withhold rewards if, in its sole discretion, it determines that fraud, tampering, self-referrals, misuse, or other forms of manipulation have occurred.

7.2. Suspected or confirmed abuse of the Program may result in immediate termination of participation and the invalidation of all pending or previously issued rewards.

8. General Terms

8.1. FRANKIE4 reserves the right to modify, suspend, or terminate the Program, or these Terms, at any time and for any reason without prior notice.

8.2. Any changes will be effective immediately upon posting of revised Terms on the FRANKIE4 website. Continued participation in the Program after any such changes shall constitute your consent to such changes.

8.3. These Terms are governed by the laws of the State of Washington, United States, without regard to conflict of law principles. Any disputes arising under or in connection with the Program shall be subject to the exclusive jurisdiction of the state or federal courts located in King County, Washington.

9. Contact

For questions or concerns regarding the Refer a Friend Program, please contact our Customer Care Team at:

Email: info@frankie4.com
Live-Chat: us.frankie4.com/pages/customer-care
Phone: 8443644544

Mailing Address:
FRANKIE4 Footwear
2032 Bellevue Square
Bellevue, WA 98004

10. Legal Disclaimer

Nothing in these Terms limits any consumer rights you may have under applicable U.S. state or federal law. FRANKIE4 is committed to respecting your privacy and ensuring that all marketing and referral activities comply with relevant legislation, including the Federal Trade Commission Act, CAN-SPAM Act, and state consumer privacy laws.

By participating in this Program, you acknowledge and agree to FRANKIE4’s Terms of Service and Privacy Policy, including your rights to opt out, access, or delete personal data where applicable.

Discount codes, vouchers, and coupons are valid for the specified amount, specified usage period, and specified number of uses only. Expiry date will apply. See discount code/voucher/coupon for specific details.

Discount codes, vouchers, and coupons are valid for use online at us.frankie4.com and in-store at FRANKIE4 Bellevue Square Concept Store, unless otherwise specified.

Discount codes, vouchers, and coupons must be applied at the checkout, for offer to apply.

Discount codes, vouchers, and coupons cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount codes, vouchers, and coupons cannot be redeemed for cash or backdated on other purchases.

Discount codes, vouchers, and coupons are available on full-priced footwear only, excluding Isla and the Limited Edition collection (in some cases, discount codes, vouchers, and coupons are valid on selected products/range of styles only – this will be specified in the specific offer's Terms & Conditions). Cannot be redeemed on gift cards, shoelaces, or socks.

Unless otherwise stated, standard 30-day return policy applies.

Gift Cards are available for purchase online at us.frankie4.com and in-store at FRANKIE4 Bellevue Square Concept Store. No discounts, offers, or other Gift Cards can be used when purchasing a Gift Card.

Gift Cards can be redeemed using the unique code, online at us.frankie4.com or in-store at FRANKIE4 Bellevue Square Concept Store. Gift Card is valid for 3 years from purchase, unique expiry listed on Gift Card.

Gift Cards remain valid until full value has been redeemed, or expiry date is reached (whichever comes first).

When an eligible order is returned for a refund to original payment method, if the original payment method is Gift Card, the refund will be processed back onto the original Gift Card.

Gift Cards are not redeemable for cash and are treated as currency; they cannot be replaced if lost or stolen.

Discount is valid for use online at us.frankie4.com and in-store at FRANKIE4 Bellevue Square Concept Store.

Discount is valid for 10% off full-priced footwear only (excludes Isla, Limited Edition Collection, shoelaces, socks, and gift-cards). 

Discount is valid for one use per customer and expires 30 days after receiving the discount.

Discount code must be applied at the checkout, for offer to apply.

Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount cannot be redeemed for cash or backdated on other purchases.

Standard 30-day return policy applies.

Below are the terms & conditions surrounding FRANKIE4 Product Review Coupon Offer. FRANKIE4 Footwear reserves the right to adjust these terms & conditions without prior notice.
 
Only one coupon ($30) will be issued per review. Review requests to online Customers are not guaranteed on all orders. Coupons are issued regardless of review content or star rating. Customers submitting reviews consent for these to be published on our website and to be used in our marketing. Coupon valid for full-priced footwear only (excludes Isla and the Limited Edition collection). Coupon valid for current available stock only. $30 Coupons will be sent to customers who only wrote a review through the email sent to them. Coupons are valid for 60 days after the issue date. No extensions on coupon. Coupons are valid for one time use. Not redeemable for cash or store credit. Coupons are not to be used in conjunction with any other offer. Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Coupons can be used online (us.frankie4.com) or in-store at our Bellevue Square Concept Store. Coupon codes must be used at checkout online. Coupon code emails must be shown to staff when purchasing in store. Coupons are not valid to be used with our independent stockists. Coupon emails can be forwarded to friends and family as a gift. Coupon amount is not refundable in cash if purchased products are returned.

Discount is valid for use online at us.frankie.com and in-store at Bellevue Square Concept Stores.

Discount is valid for $25 off full-priced footwear only (excludes Isla and the Limited Edition collection) and cannot be redeemed towards shoelaces, socks, or gift cards. 

Discount is valid for one use per customer and expires 30 days after date of issue.

Discount code must be applied at the checkout, for offer to apply. 

Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount cannot be redeemed for cash or backdated on other purchases. 

Standard 30-day return policy applies.

Healthcare Professionals Privilege Program

Discount is valid for use online at us.frankie4.com and in-store at Bellevue Square Concept Store.

Discount is valid for 15% off full-priced footwear only (excludes Isla and the Limited Edition collection).

Discount is valid for multiple uses per customer.

Discount code must be applied at the checkout, for offer to apply.

Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount cannot be redeemed for cash or backdated on other purchases.

Discount is available on full-priced footwear only (excludes Isla and the Limited Edition collection) and cannot be redeemed on gift cards, shoelaces, or socks.

Standard 30-day return policy applies.

Educators Professionals Privilege Program

Discount is valid for use online at us.frankie4.com and in-store at Bellevue Square Concept Store.

Discount is valid for 15% off full-priced footwear only (excludes Isla and the Limited Edition collection).

Discount is valid for multiple uses per customer.

Discount code must be applied at the checkout, for offer to apply.

Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount cannot be redeemed for cash or backdated on other purchases.

Discount is available on full-priced footwear only (excludes Isla and the Limited Edition collection) and cannot be redeemed on gift cards, shoelaces, or socks.

Standard 30-day return policy applies.

Overview:

Discount is valid for 20% off RRP of full-priced footwear styles (excludes Limited Edition collection, Isla, shoelaces, socks, and gift-cards).

Discount is valid for one use until 11:59PM (PST) Wednesday 31 December 2025.

Discount is valid for use online at http://us.frankie4.com and in-store at FRANKIE4 Bellevue Square Concept Store.

Discount code can be redeemed one time per customer.

Use of Discount:

Discount code must be applied at the checkout for offer to apply.

Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.

Discount cannot be redeemed for cash or backdated on other purchases.

Discount is available on full-priced footwear styles only (excludes Limited Edition collection, Isla, shoelaces, socks, and gift-cards) and cannot be redeemed on any other styles or products.

Standard 30-day return policy applies.

Definitions

"Promoter" of this Offer is Frankie4 Footwear USA Limited, 120 W Ewing St Ste #140 Seattle, WA 98119, https://us.frankie4.com.

“We”, “Our” and “FRANKIE4” means Frankie4 Footwear USA Limited, 120 W Ewing St Ste #140 Seattle, WA 98119, https://us.frankie4.com.

"Promotion Period" is 9AM Sunday 21 September 2025 – 11:59PM Sunday 28 September 2025 (PDT).

"Offer" or "Promotion" means the offer available during the Promotion Period, as outlined in these Terms and Conditions.

"Eligible Customer" and "Eligible Customers" means the customers who are eligible to receive the unique discount and redeem this Offer, as outlined in Eligibility within these Terms and Conditions.

"Discount Code" is the discount code that must be used at checkout for the Offer to apply.

"Terms" means these Terms and Conditions.

Overview

The Offer is for Eligible Customers only, and is a discount code valid for 20% off full-priced footwear excluding Isla and Limited Edition collection. The Offer is applied via a unique discount code which will be provided directly to Eligible Customers via Email, SMS, and Paid Advertising throughout the Promotion Period. This offer is non-transferable and may only be redeemed by the original recipients of the email communication.

Eligibility

This Offer is available exclusively to select Eligible Customers who have been identified based on their engagement history with FRANKIE4. Eligible Customers are determined based on criteria set by FRANKIE4, such as purchase history, account activity, or marketing engagement. These criteria are applied at FRANKIE4’s sole discretion.

Discount Redemption

The Discount code received by Eligible Customers (via Email, SMS, or Paid Marketing) must be applied at the checkout for the Offer to apply. Ensure you've entered your email address at the checkout before you enter the Discount code. The Discount is valid online at https://us.frankie4.com or in-store at FRANKIE4's Bellevue Square Concept Store only. The Discount is valid for redemption by Eligible Customers only. The Discount is valid for one use per Eligible Customer only. The Discount is valid throughout the Promotion Period only. Discount cannot be backdated or applied to previous purchases. No rainchecks available for this Offer. Offer is not valid in conjunction with any other offer, discount, or promotion.

Products purchased with the 20% Discount applied are eligible for return under our standard return policy (see here).

Definitions

“We”, “Our” or “Us” means Frankie4 Footwear USA Limited, 120 W Ewing St Ste #140 Seattle, WA 98119, https://us.frankie4.com.

“Customer” means any person who purchases goods from FRANKIE4 footwear.

“Promotion” means the offers available as outlined in these Terms and Conditions.

Promotion

This Promotion offers a curated range of discounted products at the checkout, available exclusively when a Customer purchases a full-priced style concurrently.

The styles offered within this Promotion are subject to change at any time at Our discretion.

The discounts of styles offered within this Promotion are subject to change at any time at Our discretion.

No backdating of previous styles or discounts is available.

Only the styles shown within this Promotion at the checkout are available within this Promotion. Discounts cannot be extended to other styles that are not shown in this Promotion.

The Promotion may be altered or withdrawn entirely at Our discretion without prior notice. The Promotion has no set end date and not available forever.

Return conditions apply to all purchases made under this promotion, as outlined in our Sale Items Return Policy.

This Promotion is not available in conjunction with any other offer, discount, or promotion.

We reserve the right to amend these Terms and Conditions at any time without prior notice