General
Terms of Service
To view our full Terms of Service, click here.
Return Policy
To view our Return Policy, see here.
Shop Pay and Klarna
Payment methods Shop Pay and Klarna are available only when order value is over $100 (exclusive of shipping).
The Healthcare Professional Giveback Program
By submitting the sign-up form, you are expressing your interest in receiving this offer. The offer is available for one complimentary pair of Nat II White. This offer is available from January 2024. FRANKIE4 reserves the right to end the offer at any time. A maximum of 5 pairs of Nat II White are available per health clinic or organization. A maximum of 1 pair of Nat II White is available per person. Complimentary pairs will be assigned based on the order of form submissions, ensuring priority for those who submit an entry first. FRANKIE4 may ask you to verify your profession and/or workplace prior to offering a complimentary pair. Complimentary pair cannot be re-sold, or returned for cash, refund, store credit, or voucher. Complimentary pair can be returned for a direct size-exchange (pending availability) by visiting the FRANKIE4 Bellevue Square Concept Store, provided the shoes are returned within 30-days in an unworn condition.
By submitting this form, you consent to receive electronic marketing messages (e.g. new products, sales, exclusive offers, events, and updates) from FRANKIE4 at the number and email provided, including messages sent by autodialer. Consent is not a condition of any purchase. Message and data rates may apply. Message frequency varies. You can unsubscribe at any time, to unsubscribe click the opt-out link. View our Privacy Policy and Terms of Service.
Limited Edition Collection
The products in the Limited Edition collection are produced in limited quantities and will be available only while stock lasts. We will not be restocking these items once they have sold out. The Limited Edition collection consist of the following products: Liberty Black Ltd Edt, Franklin Black Ltd Edt, Marlow Black Ltd Edt.
Each item in the Limited Edition collection is crafted with unique design elements, materials, or features that distinguish from our regular product line.
No discounts, promotional offers, or other offers are eligible for redemption towards the purchase of products within the Limited Edition collection. The pricing of these products is fixed and reflects their exclusivity and craftsmanship.
30-day return policy applies. If returning your shoes via post, the shoes and shoebox must be returned in the original external postage box to protect the product in transit.
Discounts and Vouchers
Standard Discount Terms and Conditions
Discount codes, vouchers, and coupons are valid for the specified amount, specified usage period, and specified number of uses only. Expiry date will apply. See discount code/voucher/coupon for specific details.
Discount codes, vouchers, and coupons are valid for use online at us.frankie4.com and in-store at FRANKIE4 Bellevue Square Concept Store, unless otherwise specified.
Discount codes, vouchers, and coupons must be applied at the checkout, for offer to apply.
Discount codes, vouchers, and coupons cannot be redeemed in conjunction with any other offer, discount, or promotion.
Discount codes, vouchers, and coupons cannot be redeemed for cash or backdated on other purchases.
Discount codes, vouchers, and coupons are available on full-priced footwear only, excluding Limited Edition collection (in some cases, discount codes, vouchers, and coupons are valid on selected products/range of styles only – this will be specified in the specific offer's Terms & Conditions). Cannot be redeemed on gift cards, shoelaces, or socks.
Unless otherwise stated, standard 30-day return policy applies.
FRANKIE4 Gift Cards
Gift Cards are available for purchase online at us.frankie4.com and in-store at FRANKIE4 Bellevue Square Concept Store. No discounts, offers, or other Gift Cards can be used when purchasing a Gift Card.
Gift Cards can be redeemed using the unique code, online at us.frankie4.com or in-store at FRANKIE4 Bellevue Square Concept Store. Gift Card is valid for 3 years from purchase, unique expiry listed on Gift Card.
Gift Cards remain valid until full value has been redeemed, or expiry date is reached (whichever comes first).
When an eligible order is returned for a refund to original payment method, if the original payment method is Gift Card, the refund will be processed back onto the original Gift Card.
Gift Cards are not redeemable for cash and are treated as currency; they cannot be replaced if lost or stolen.
First Purchase Offer
Discount is valid for use online at us.frankie4.com and in-store at FRANKIE4 Bellevue Square Concept Store.
$20 discount is valid for first-time purchasers who sign up to email marketing only. Alternatively, $25 discount is valid for first-time purchasers who sign up to email & SMS marketing.
Discount is valid for one use per customer and expires 30 days after receiving the discount.
Discount code must be applied at the checkout, for offer to apply.
Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.
Discount cannot be redeemed for cash or backdated on other purchases.
Discount is available on full-priced footwear only (excludes Limited Edition collection) and cannot be redeemed on gift cards, shoelaces, or socks.
Standard 30-day return policy applies.
Review Coupon
Below are the terms & conditions surrounding FRANKIE4 Product Review Coupon Offer. FRANKIE4 Footwear reserves the right to adjust these terms & conditions without prior notice.
Only one coupon ($30) will be issued per review. Review requests to online Customers are not guaranteed on all orders. Coupons are issued regardless of review content or star rating. Customers submitting reviews consent for these to be published on our website and to be used in our marketing. Coupon valid for full-priced footwear only (excludes Limited Edition collection). Coupon valid for current available stock only. $30 Coupons will be sent to customers who only wrote a review through the email sent to them. Coupons are valid for 60 days after the issue date. No extensions on coupon. Coupons are valid for one time use. Not redeemable for cash or store credit. Coupons are not to be used in conjunction with any other offer. Maximum of 1 coupon valid per pair of shoes purchased. Multiple coupons cannot be redeemed on the same pair of shoes purchased. Coupons can be used online (us.frankie4.com) or in-store at our Bellevue Square Concept Store. Coupon codes must be used at checkout online. Coupon code emails must be shown to staff when purchasing in store. Coupons are not valid to be used with our independent stockists. Coupon emails can be forwarded to friends and family as a gift. Coupon amount is not refundable in cash if purchased products are returned.
Birthday Voucher
Discount is valid for use online at us.frankie.com and in-store at Bellevue Square Concept Stores.
Discount is valid for $25 off full-priced footwear only (excludes Limited Edition collection) and cannot be redeemed towards shoelaces, socks, or gift cards.
Discount is valid for one use per customer and expires 30 days after date of issue.
Discount code must be applied at the checkout, for offer to apply.
Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.
Discount cannot be redeemed for cash or backdated on other purchases.
Standard 30-day return policy applies.
Health Professionals Privilege Program
Healthcare Professionals Privilege Program
Discount is valid for use online at us.frankie4.com and in-store at Bellevue Square Concept Store.
Discount is valid for 15% off full-priced footwear only (excludes Limited Edition collection).
Discount is valid for multiple uses per customer.
Discount code must be applied at the checkout, for offer to apply.
Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.
Discount cannot be redeemed for cash or backdated on other purchases.
Discount is available on full-priced footwear only (excludes Limited Edition collection) and cannot be redeemed on gift cards, shoelaces, or socks.
Standard 30-day return policy applies.
Educators Privilege Program
Educators Professionals Privilege Program
Discount is valid for use online at us.frankie4.com and in-store at Bellevue Square Concept Store.
Discount is valid for 15% off full-priced footwear only (excludes Limited Edition collection).
Discount is valid for multiple uses per customer.
Discount code must be applied at the checkout, for offer to apply.
Discount cannot be redeemed in conjunction with any other offer, discount, or promotion.
Discount cannot be redeemed for cash or backdated on other purchases.
Discount is available on full-priced footwear only (excludes Limited Edition collection) and cannot be redeemed on gift cards, shoelaces, or socks.
Standard 30-day return policy applies.
Promotions
Sale Collection
Definitions:
“We”, “Our” or “Us” means Frankie4 Footwear USA Limited, 120 W Ewing St Ste #140 Seattle, WA 98119, https://us.frankie4.com.
“Customer” means any person who purchases goods from FRANKIE4 footwear.
“Promotion” means all sale offers available during the Promotion Period.
“Promotion Period” for online (https://us.frankie4.com) is 1.30PM (PST) Thursday 26 December 2024 – 11.59PM (PST) Friday 31 January 2025 and for FRANKIE4 Bellevue Square Concept Store is during trading hours Tuesday 24 December 2024 – Friday 31 January 2025.
Sale Overview:
A select range of footwear styles will be available at a discount between 20–30% off their RRP, greater markdowns will be available on select styles. All prices are as marked online and at the checkout. This sale is available online at https://us.frankie4.com and in-store at FRANKIE4 Bellevue Square Concept Store only. Sale prices are not available at independent retailers. Sale shoes may be eligible for exchange or store credit depending on their allocated discount (see full T&Cs below). Select footwear styles are only available at the sale price during the specified promotion period and while stocks last. No rainchecks or backdating of sale prices available for this promotion. This promotion is not available in-store or at independent stockists. These Terms & Conditions comply with American Consumer Law.
Return Policy:
Styles discounted 20–25% off: Sales under this offer are eligible for a return as per our standard policy. Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for an exchange, store credit, or refund. A return shipping fee may apply.
Styles discounted 30% off: Sales under this offer are not eligible for a refund. Provided the shoes are returned within 30 days in their as new and unworn condition, a return is eligible for a size exchange (same style/colour, pending stock availability) or a store credit of price paid. A return shipping fee may apply.
Styles marked down to $x: Sales under this offer are considered a final sale product and are not eligible for return. No exchanges, store credits, or refunds available on change of mind for products included in this promotion (this includes purchasing the wrong size).
Sale Prices:
All sale prices are as marked online (at the checkout) during the Promotion Period.
No rainchecks or backdating of sale prices available for this promotion.
While great care has been taken to ensure accuracy of all prices and descriptions, we reserve the right to correct any errors and adjust prices, especially for GST, customs duty or other statutory charges that are out of our control.
Stock Availability:
All offers during the Promotion Period are available while stocks last. We are unable to hold stock aside during the Promotion Period. All available stock for the Promotion is loaded online, and available in-store at Bellevue Square Concept Store. Stock will be sold on a ‘first in’ basis. If the style & size you're after is not available online or in-store at Bellevue Square Concept Store, this does mean that we have sold out. We will not be restocking during the Promotion Period. No rainchecks or backdating of sale prices available for this promotion.