We do our best to fulfill orders within 1 business day. Tracking numbers are emailed directly once the order has been shipped. Please note that orders placed during sale periods or holidays may incur an additional 1-2 business days to be handled.
For any questions, please email our customer service at firstname.lastname@example.org
Orders ship from Seattle, Washington.
We collect taxes on orders placed in the state of Washington. Orders shipping outside of Washington will not be charged US Sales Tax.
All orders ship via UPS or USPS. Free shipping for orders over $100 will ship either USPS or UPS based on the location we are shipping to and the item purchased. If you need a specific shipping carrier please contact us prior to placing your order at email@example.com.
Please allow up to up to 3 business days for your order to be processed and dispatched from our warehouse. Once your shoes are on their way to you, you will receive tracking information via email.
UPS Ground Shipping Map
We offer a local distributor for most international regions to allow customers to shop without being subject to high international shipping and custom duties.
If you are from Australia, you can shop via our Australian store www.frankie4.com
If you are from New Zealand, you can shop via our New Zealand store nz.frankie4.com
Customers are responsible for all import/customs duties for international shipments. In addition the customer is responsible for all shipping on any warranty issue, return or exchange. The high cost of international shipping means we cannot cover any international shipping if you have an issue with your product.
International orders ship UPS Worldwide Expedited or USPS Priority International.
Orders placed during sale periods or holidays may incur an additional 1-2 business days to be handled.
Orders are processed Monday - Friday (excluding holidays).
For all standard & express orders, please allow up to 3 business days for processing & handling.
Express Shipping (2-Day) — $250.00 and up — Free
Express Shipping (2-Day) — $0.00–$249.99 — $20.00
Ground Shipping — $0.00 and up — Free
Priority Overnight — $0.00 and up — $40.00
Standard Overnight — $0.00 and up — $30.00