The busy Christmas & New Year period is fast approaching. To make sure your new shoes and gifts arrive with you before Christmas, be sure to place your orders by the end of Monday 16 December.

Please expect processing delays of an additional 1-2 days due to a relocation of our warehouse facility.

Our standard dispatch timeframes are 2–3 business days. During sales and promotions events, please allow up to 10 business days for your order to be dispatched.

We offer complimentary Ground Shipping on all orders in the contiguous United States over $100. Orders under $100 will incur a $10 shipping fee.

We collect taxes on orders placed in the state of Washington. Orders shipped outside of Washington will not be charged US Sales Tax.

Orders are shipped from Seattle, Washington. Shipping timeframes will vary between 3-7 business days, depending on the delivery address.

At this stage we are unable to offer shipping to Alaska, Hawaii or US Territories.

Once your order has been packed and dispatched (please allow 2-3 business days in standard times, or up to 5 in busy periods), you will receive an email with tracking details so that you can follow the delivery of your new shoes.

At this stage we are unable to offer International Shipping through our US Store. Head over to our AU Store (frankie4.com) for complimentary INTL Shipping on all orders over $100AUD.