Full priced footwear purchases are eligible to return for exchange, store credit, or refund, provided the shoes are returned within 30-days of receiving them, and in an as-new condition with all original packaging and components included. For hygiene reasons, we are unable to offer returns for socks or sockettes unless the packet is unopened.

We are happy to offer a prepaid return label to customers returning for an exchange or store credit. A restocking/shipping fee will be applied to returns for an exchange where the exchange value is less than $100. The restocking fee is payable upon requesting the exchange. Returns for refunds incur a $10 return fee, which will be deducted from your refund total.

Footwear purchased on a sale or markdown may not be eligible for our standard return policy above. The return outcomes for sale and discounted shoes differs based on the value of the discount. See below 'Sale Items' section for more information.

If you purchased something on our website or in our concept store that isn’t quite right, we’re happy to offer an online credit note or full refund for most footwear, provided they are in an as new and unworn condition.

To lodge your return, please email us at info@frankie4.com

If you are looking to return a sale item, please read here to confirm your return is eligible before clicking the 'Start the Return Process’ button below.

For styles that include Forefoot Cushions, it is recommended to test the position before applying within the shoe to confirm your preferred fit.

Once the forefoot cushions have been stuck down they do not peel off easily, this is to ensure they stay in place. If they have been stuck into the shoes, please note shoes can not be returned as they are no longer in new condition.

Gel Forefoot Cushions are only to be used with the styles they come with. It is not recommended to use the Gel Forefoot Cushions with any other shoe styles.

Full priced footwear purchases are eligible to return for exchange, store credit, or refund, provided the shoes are returned within 30-days of receiving them, and in an as-new condition with all original packaging and components included. For hygiene reasons, we are unable to offer returns for socks or sockettes unless the packet is unopened.

We are happy to offer a prepaid return label to customers returning for an exchange or store credit. A restocking/shipping fee will be applied to returns for an exchange where the exchange value is less than $100. The restocking fee is payable upon requesting the exchange. Returns for refunds incur a $10 return fee, which will be deducted from your refund total.

Footwear purchased on a sale or markdown may not be eligible for our standard return policy above. The return outcomes for sale and discounted shoes differs based on the value of the discount. See below 'Sale Items' section for more information.

If you are looking to return a sale item, please read here to confirm your return is eligible before clicking the 'Start the Return Process’ button below.

For styles that include Forefoot Cushions, it is recommended to test the position before applying within the shoe to confirm your preferred fit.

Once the forefoot cushions have been stuck down they do not peel off easily, this is to ensure they stay in place. If they have been stuck into the shoes, please note shoes can not be returned as they are no longer in new condition.

Gel Forefoot Cushions are only to be used with the styles they come with. It is not recommended to use the Gel Forefoot Cushions with any other shoe styles.