We're happy to offer a credit note or full refund for most footwear bought via our online store or any of our concept stores, within 30 days of receiving the order, provided they are in an as new and unworn condition.  

We are unable to offer direct exchanges for footwear due to the constant change in stock availability. To make the process as smooth and simple for you, we will email you with an online store credit once your return has been processed, so that you can purchase the style and size you’re after!

We do kindly ask that you allow up to 5 business days for your return to be processed once we’ve received it back at our HQ.

Our free shipping and returns policy is subject to fair use by you. If we notice an unusual pattern of returns activity, then we might have to deactivate your account or start charging you for return shipping costs on future orders. If this happens to you and you think we've made a mistake, please get in touch and we'll be happy to discuss it with you.

If you purchased something on our website or in our concept store that isn’t quite right, we’re happy to offer an online credit note or full refund for most footwear, provided they are in an as new and unworn condition.

To lodge your return, please email us at info@frankie4.com

If you are looking to return a sale item, please read here to confirm your return is eligible before clicking the 'Start the Return Process’ button below.

For styles that include Forefoot Cushions, it is recommended to test the position before applying within the shoe to confirm your preferred fit.

Once the forefoot cushions have been stuck down they do not peel off easily, this is to ensure they stay in place. If they have been stuck into the shoes, please note shoes can not be returned as they are no longer in new condition.

Gel Forefoot Cushions are only to be used with the styles they come with. It is not recommended to use the Gel Forefoot Cushions with any other shoe styles.

Free Returns & Exchanges

We are confident that you will love what you ordered, but if something doesn't work out, we're happy to offer an exchange, store credit or full refund on most unworn items in their original condition (with all packaging and components included), bought via our online store or any of our concept stores. Simply click the link below to start the return process.

Shoes must be returned within 30 days of receiving the order.

Please note: Styles with a discount greater than 20% are final sale.

For hygiene reasons, we are unable to offer returns for socks or sockettes.

While most returns are processed within 1-2 days, we kindly ask that you allow up to 5 business days for your return to be processed once we’ve received it back at our HQ.

If you purchased something on our website or in our concept store that isn’t quite right, we’re happy to offer an online credit note or full refund for most footwear, provided they are in an as new and unworn condition and returned within 30 days of receiving the order.

To lodge your return, please scroll down and select 'Click Here to Start Your Return'

If you are looking to return a sale item, please read here to confirm your return is eligible before clicking the 'Start the Return Process’ button below.

For styles that include Forefoot Cushions, it is recommended to test the position before applying within the shoe to confirm your preferred fit.

Once the forefoot cushions have been stuck down they do not peel off easily, this is to ensure they stay in place. If they have been stuck into the shoes, please note shoes can not be returned as they are no longer in new condition.

Gel Forefoot Cushions are only to be used with the styles they come with. It is not recommended to use the Gel Forefoot Cushions with any other shoe styles.