Privacy Policy
Effective: [27 April 2021]
FRANKiE4 (us.frankie4.com or “Company”) values you, our customer and respects your privacy. We collect information about you through our website, in an effort to improve your experience with us, as well as communicate with you about our products, services and promotions. This Privacy Policy explains how we collect, use, share, protect and store your Personal Information.
We do not sell or rent your personal information to third parties. As described in this policy, we may under certain circumstances share your information among third parties that provide services on our behalf or with whom we have partnered to offer a particular product or service we think may interest you.
This privacy policy applies to information collected online and through mobile applications at us.frankie4.com and describes the personal information we collect about you, how we use it and when we share it with third parties. If our information practices change, we will post an updated policy here on our website.
If you have any questions about our privacy policies, please contact the head office via the ‘contact us’ page. By using our website and/or providing information to us, you consent to this policy.
“Personally Identifiable Information” or “Personal Information” means individually identifiable information about an individual consumer collected and maintained online by us in an accessible form, including but not limited to, first and last name, a physical street address, an email address, a telephone number, a Social Security number, or any other information that permits a specific individual to be contacted physically or online.
Personal Information We May Collect And How We Use Them
We generally collect your personal information directly from you. For example, when you visit our website or App, purchase our products, contact customer care, subscribe to the mailing list, enter details to complete your online transaction, complete surveys, enter promotions, etc. We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers. If you do not give this information, we may not be able to provide goods or services to you.
Below we describe specific categories of Personal Information we collect from you and why we collect them.
Through Your Order information
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Examples: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number, purchase history (including dates and times of purchase, purchase details, and related information).
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Purpose: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
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Source: collected from you.
From Your Device
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Example: Your IP server address, web browser, time zone, your unique online identifier, your top-level domain name (for example .com, .gov, .au, .us etc), the pages you accessed and documents downloaded, cookie information, the name of the web page directing you, the type of browser you are using, your clicks and activity on our site, search terms you used on our site
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Purpose: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
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Source: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.
Through Customer Support
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Example: Information you provide us when you contact our online customer care team, through email or chat We provide customer care from our internal team and do not disclose your information externally
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Purpose: to provide customer support and respond to your questions.
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Source: collected from you.
Through Promotions, Survey, and Other Ways
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Example: Information you provide when you fill out surveys, provide us with feedback, participate in promotions, sign up for any discount or membership programs. Such information can include your shopping trends, preferences, general geographic location (such as country, state, or city where you live or work), and contact information, such as name, address, phone, or email.
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Purpose: to provide you with applicable discounts, respond to your inquiries, for product and service development, research, gauge consumer interest and trends, and to improve our customer service, website experience, and products.
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Source: collected from you.
Information Collected Through Technology
We collect information through technology to enhance our ability to serve you. For example, when you visit the site, we collect your Internet Protocol (IP) address. An IP address is often associated with the portal you used to enter the Internet, like your Internet service provider (ISP), company, association, or university. While an IP address may reveal your ISP or geographic area, we cannot determine your identity solely based upon your IP address. We do not link IP addresses to personal information.
Information Collected Through The Use Of Cookies
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. We use cookies to help us understand and save your preferences for future visits to our site. For example, when you return to the after logging in, cookies provide information to the site so that the site will remember who you are. If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies by adjusting your browser settings. Like most websites, if you turn your cookies off, some of the features on the site may not function properly Most browsers automatically accept cookies, but you can choose whether to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as All About Cookies.
Google Analytics
We use cookies provided by Google Analytics, a third-party service provider, to assist us in better understanding our site visitors and customers. These cookies collect data tied to a user’s IP address such as the length of time a user spends on a page, the pages a user visits, and the websites a user visits before and after visiting the site. Based on this information, Google Analytics compiles aggregate data about site traffic and site interactions, which we use to offer better site experiences and tools in the future. Google Analytics does not collect any personal information. You can read more about how Google uses your personal information here. You can also opt-out of Google Analytics here. We share information about your use of the site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location). For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.
You can opt out of targeted advertising by:
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.
Sharing Personal Information
We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above. For example:
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Disclosure for a business purpose: shared with our processor Shopify and email provider, Klaviyo.
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Disclosure for a business purpose: We use our ‘Customer Care’ team to manage support activities
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In the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our logs and records.
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With our service providers who manage our customer information and perform services on our behalf, such as fulfilling promotions, sending communications to our customers etc. We do not authorise these service providers to make any other use or disclosure of your information.
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We use Shopify to power our online store. You can read more about how Shopify uses your personal information here.
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We use a range of eCommerce apps to support our business.
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When we team up with another company to offer or provide products, services or promotions to our customers
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To conform to legal requirements (including, but not limited to, requirements in accordance with any applicable law, regulation or government request) or comply with legal process (such as a subpoena), or to help maintain the law
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To protect our rights or property or those of our related companies
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To enforce our terms and conditions
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To act in the interest of our, or our related companies, customers or others.
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We use Klaviyo for email marketing. You can unsubscribe for our marketing email at the link below.
Unsubscribe From Promotional Communications
FRANKiE4 wants to communicate with you only if you want to hear from us. If you prefer not to receive promotional information, such as information about special offers and sales events, you can choose to opt-out/unsubscribe from email promotional communications by clicking the ‘manage your subscription’ link in the body of the email.
If for some reason the opt-out/unsubscribe functions do not work you can contact head office through the ‘contact us’ page on the website. Please be sure to include your full name and the email address you used when you registered with or made a purchase from FRANKiE4. It may take up to 10 working days to process your email request, during which period you may continue to receive communications from FRANKIE4.
If you change your mind you can start receiving promotional communications from us again by logging into your online account and changing your preferences, by signing up when you visit our website or our stores or when you contact our web administration.
Please note that if you make an online purchase from us, we will continue to confirm your order status and shipment by email. We may also need to contact you via telephone, email or postal mail with questions or information regarding your order.
Links to, and Plug-Ins from, Other Web Sites or Media
The site includes links from the site to and plug-ins (such as Twitter buttons) from sites or applications operated by third parties (“Third Party Sites”). Company does not control any Third Party Sites and is not responsible for any information they may collect. The information collection practices of a Third Party Site are governed by its privacy policy. It is your choice to enter any Third Party Site. We recommend that you read its privacy policy if you choose to do so.
Disclosures of Personal Information for Direct Marketing Purposes
Under California law, California consumers can request information from us whether we have disclosed Personal Information to any third parties for the third parties' direct marketing purposes. We will not sell your Personal Information to, or share it with, third-party companies for their direct marketing purposes without your consent. California consumers desiring to request further information about our compliance with these laws or who have questions or concerns about our privacy practices and policies are welcome to contact us using the contact information below.
Your ‘Do Not Track’ Browser Setting
The site [does] [does not] collects personally identifiable information about your online activities over time and across third-party websites or online services. We do not currently respond to web browser “do not track” (DNT) signals or other mechanisms that indicate your preference for not having information collected over time and across different web sites following your visit to one of our sites. DNT is a preference you can set in your browser’s settings to let the websites you visit, including the site, know that you do not want the sites collecting your personally identifiable information. If we do so in the future, we will describe how we do so in this CA Privacy Policy. You can also visit Future Of Privacy Forum to learn more.
Children’s Online Privacy Protection Act
We do not collect any information from anyone under 13 years of age. Our site, products and services are all directed to people who are at least 13 years old or older. If you are under the age of 13, you are not authorized to use this site.
TCPA Compliance
Text Marketing and notifications:
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Our website uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart and this information is used to determine when to send cart reminder messages via SMS. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.
GDPR Compliance
Text Marketing Terms and Conditions:
We are using a text messaging platform, which is subject to the following terms and conditions. By opting-in for our text marketing and notifications in, you agree to these terms and conditions.
By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. You acknowledge that consent is not a condition for any purchase.
Your phone number, name, and purchase information will be shared with our SMS platform "SMSBump Inc, an European Union company with an office in Sofia, Bulgaria, EU. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.
If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.
For any questions please text "HELP" to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above.
Policy Changes
We may review this policy from time to time and will notify you of any changes by posting an updated version on this page.
Contact Us
You have the right to ask for a copy of any personal information we hold about you, and to ask for it to be corrected if you think it is wrong. For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via the ‘contact us’ web page.
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority.